Foundations
Foundations are the internal investments needed to position Guelph to provide excellent services and programs, while maintaining both fiscal responsibility and accountability, to sustainably support Guelph’s long-term growth.
View our most recent progress on the strategic initiatives (SIs) and key performance indicators (KPIs) that make up the Future Guelph Strategic Plan. Our strategic initiatives each have an overall status based on the status of their scope, schedule, and budget. Under the strategic initiatives there are several key performance indicators (KPIs) that measure progress towards the overall goals.
Strategic Initiatives (SIs) Legend:
Green – On Track
Yellow – At Risk
Red – Off Track
Key Performance Indicators (KPIs) Legend:
Green – Met Target
Yellow – Near Target
Red – Did Not Meet Target
1. Be An Employer Of Choice
Key Performance Indicators (KPIs)
2. Advocate For Our City
Key Performance Indicators (KPIs)
3. Lead With Accountability
Key Performance Indicators (KPIs)
4. Maintain The City's Healthy Financial Position
Key Performance Indicators (KPIs)
5. Provide Excellent Service
Key Performance Indicators (KPIs)
2024 highlights
Striving for excellence in customer service
Providing excellent service is at the core of our mission, as emphasized in our Future Guelph Strategic Plan. In 2024, our commitment to service excellence and the implementation of our Service Simplified strategy led to significant customer service improvements.
The City of Guelph maintains a AAA credit rating in 2024
The City of Guelph has retained its AAA credit rating from S&P Global Ratings for the third consecutive year, reflecting its strong economy, sound financial management, and effective budgeting. This aligns directly with the strategic plan of “Foundations – maintaining a healthy financial position”.
Affirming the City’s commitment to reconciliation
The City of Guelph is committed to reconciliation with Indigenous peoples. Reconciliation is an important and necessary step toward healing past injustices, repairing relationships, and creating a more just and inclusive community.
City consistently considered a top employer
The City of Guelph is consistently considered a top employer in the region, with Mediacorp Canada Inc.’s Canada’s Top 100 Employers project naming the organization one of the Waterloo Area’s Top Employers for four straight years, and one of Southwestern Ontario’s Top Employers both years the category has existed. The City’s workplace offerings in 2024 secured both designations for 2025.
$60.9 million in grant funding secured in 2024
Grants and funding from other levels of government are essential for supporting affordability in local government. They allow cities like Guelph to finance critical infrastructure projects. These funds help with the repair and upgrade of essential services like roads, underground infrastructure, community facilities and much more.
Employee engagement survey results help guide workplace and work culture improvements
The service the City delivers depends on our staff team. Hence, we need to create a workplace that supports excellent service. Our Future Guelph Strategic Plan aims for the City of Guelph to be a top employer and provide great service. To achieve this, we must understand and meet staff needs. In mid-2024, we conducted…