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Future Guelph 2024–2027

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Foundations
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Environment
People and economy

Foundations

Service Guelph counter inside City Hall

Foundations are the internal investments needed to position Guelph to provide excellent services and programs, while maintaining both fiscal responsibility and accountability, to sustainably support Guelph’s long-term growth.

View our most recent progress on the strategic initiatives (SIs) and key performance indicators (KPIs) that make up the Future Guelph Strategic Plan. Our strategic initiatives each have an overall status based on the status of their scope, schedule, and budget. Under the strategic initiatives there are several key performance indicators (KPIs) that measure progress towards the overall goals.

Strategic Initiatives (SIs) Legend:

Green square
Green – On Track

yellow circle
Yellow – At Risk


Red – Off Track

Key Performance Indicators (KPIs) Legend:

Green square
Green – Met Target

yellow circle
Yellow – Near Target


Red – Did Not Meet Target

1. Be An Employer Of Choice

  • SI 1.1
    Develop a human resources strategy to ensure we have the right people with the right skills
  • SI 1.2
    Enhance our organizational culture of inclusion and belonging to attract and retain talent
Transit driver standing beside an electric bus

Key Performance Indicators (KPIs)

Voluntary Turnover Rate
5.70%
Met Target
Reporting Period
2025
Employee Engagement Score
58.10%
Met Target
Reporting Period
2024
Overall Inclusion Driver Score
70.00%
Near Target
Reporting Period
2024

2. Advocate For Our City

  • SI 2.1
    Develop an advocacy strategy aligned to the strategic plan's priorities
  • SI 2.2
    Advance reconciliation through an Indigenous Relations Framework
Aerial photo with river as focal point

Key Performance Indicators (KPIs)

Intergovernmental Advocacy Index
95.00%
Met Target
Reporting Period
2025
Understanding of Indigenous Challenges Score
72.00%
Met Target
Reporting Period
2025
Assessment of Work Contributing to Truth and Reconciliation
38.00%
Did not meet target
Reporting Period
2025

3. Lead With Accountability

  • SI 3.1
    Increase trust and transparency through strategic plan reporting
  • SI 3.2
    Review the continued effectiveness of Council processes and its Advisory Committees
  • SI 3.3
    Manage organizational risks and identify opportunities by developing an Enterprise Risk Management program
  • SI 3.4
    Foster a culture of continuous improvement
Market Square. "GUELPH" letters are in foreground.

Key Performance Indicators (KPIs)

Council Meetings Over Time
25.00%
Met Target
Reporting Period
2025
ERM Usage in Business Plans
100.00%
Met Target
Reporting Period
2025
Lean Belt Improvements Implemented
9.00
Met Target
Reporting Period
2025
Performance Measures Reported Annually
88.00%
Did not meet target
Reporting Period
2025

4. Maintain The City's Healthy Financial Position

  • SI 4.1
    Maintain our financial health by implementing the Long-term Financial Planning Framework
  • SI 4.2
    Update the Corporate Asset Management Plan to achieve the greatest benefit to our community
  • SI 4.3
    Maximize Guelph's real estate opportunities to support growth
a smiling woman sitting at a desk

Key Performance Indicators (KPIs)

City Credit Rating
10.00
Met Target
Reporting Period
2025
Property Taxes and Utility Rates % of Income
5.51%
Met Target
Reporting Period
2025
Assignment Rate of Under-Utilized Sites
99.36%
Met Target
Reporting Period
2025
Funding Rate of Required Infrastructure Renewal
55.00%
Did not meet target
Reporting Period
2025

5. Provide Excellent Service

  • SI 5.1
    Improve customer service through the Service Simplified Strategy
  • SI 5.2
    Deepen engagement with the community by actioning the One City. One Voice. Shared Purpose. plan
  • SI 5.3
    Remove barriers by integrating Guelph's Equity Lens into everything we do
  • SI 5.4
    Protect our information and records by investing in our digital infrastructure
2 smiling people receiving assistance at a customer service counter

Key Performance Indicators (KPIs)

Customer satisfaction score for City services
3.60
Met Target
Reporting Period
2025
Equity Lens Reviews
7.00
Met Target
Reporting Period
2025
IT Project Completion Rate
86.00%
Met Target
Reporting Period
2025
City Communications Satisfaction Index
56.50%
Did not meet target
Reporting Period
2026
Community Engagement Index
0.00%
Baseline
Reporting Period
2025

2025 highlights

At the river’s edge, the Grandmothers are weaving tomorrow

Advancing reconciliation, one step at a time

Every September 30, the National Day for Truth and Reconciliation asks us to reflect, learn, and take action. In 2025, the City marked the day by releasing its first Indigenous Relations Framework progress report. It highlights the steady work underway and the progress still ahead. For too long, Indigenous voices and histories were absent from…

Employee with leaf blower walking through forest

City continues to be a top employer

The City continues to be recognized as one of Canada’s Top 100 Employers by Mediacorp Canada Inc. The City has also been named one of Waterloo Area’s Top Employers for a fifth consecutive year and one of Southwestern Ontario’s Top Employers for a third consecutive year. In 2025, the City received its first national recognition…

Diversity, circle hands and teamwork collaboration for success goal, and motivation and global company innovation. Zoom of business people, women and men workers in community group, support or trust

From commitment to action: How the City is championing equity and antiracism

With the launch of the Equity and Anti-Racism Action Plan in 2025, the City is taking a coordinated approach to ensure services, programs and decisions better reflect the needs and experiences of Guelph’s growing and diverse community. The plan focuses on building a community where everyone feels a sense of belonging and can access opportunities.…

Happy Indian woman ready to move into new home. Real estate agent offering rent or buying house, flat, apartment, help with loan and mortgage. Hand of buyer or home owner holding key. Closeup

Supporting affordability for renters in Guelph

What would it mean to spend more than 80 percent of your income on rent? For some residents in Guelph, this is a daily reality, leaving little for food, education, or unexpected expenses. During Council discussions on the vacant home tax and rental housing bylaws, the City heard directly from residents facing these pressures. Their…

Maintaining a strong financial position: Four Years and Counting

The City achieved a AAA credit rating in 2025 for the fourth consecutive year. This is the highest possible rating from S&P Global Ratings, a leading provider of independent credit risk analysis. The City remains committed to maintaining a healthy financial position, even as it responds to economic uncertainty and external pressures. In recent years,…

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Future Guelph 2024–2027

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